Shipping Policy
Last updated: October 28, 2026
Sipsister (www.thesilken.store) ships to customers all over the world.
Processing time
Order processing time may take up to 4 to 6 business days. During high-demand periods, such as Black Friday or the holiday season, processing may take a little longer.
Delivery time
Shipments take 7 to 12 business days depending on the destination. Business days are Monday to Friday, excluding public holidays.
Delivery times are estimates, not guarantees. Remote areas, some countries and periods of high demand can add a few extra days, as can customs checks or local carrier delays.
Shipping costs
Shipping costs are calculated and shown at checkout before you complete your payment.
Customs, duties and import taxes
The prices in our store include applicable taxes. Some countries may charge their own import duties, customs fees or taxes when a parcel arrives. These charges are set by the authorities of the destination country, not by us. If your country applies any of them, they are collected by the local carrier or customs office and are the responsibility of the recipient, unless they were already shown and charged at checkout.
If you refuse to pay customs charges and the parcel is returned to us, we will refund the product price once it is back with us, minus the original shipping cost and any return or destruction fees charged to us. This does not affect your statutory rights.
Order tracking
As soon as your order ships, you will receive an email with your tracking number and a link to follow your parcel. Tracking can take 2 to 3 business days to show the first update.
Delays, lost or stolen parcels
- If your tracking has not updated for 15 business days, or your parcel has not arrived 30 days after shipping, contact us and we will investigate with the carrier.
- If your parcel shows as delivered but you cannot find it, please check with neighbors and your local post office first, then email us. We will help you find a solution.
- If a parcel is confirmed lost, we will send a free replacement or a full refund.
Wrong or incomplete address
Please double-check your shipping address at checkout. If you notice a mistake, email us immediately. We can update it as long as the order has not shipped. If a parcel is returned to us because of an incorrect or incomplete address provided at checkout, we can reship it once the new shipping cost is covered.
Multiple items
Orders with several items may arrive in separate parcels. You will receive tracking for each one.
Contact
Sipsister · nutzup@outlook.com · www.thesilken.store