Privacy Policy

Last updated: October 28, 2026

This Privacy Policy explains how Sipsister ("we", "us") collects, uses, shares and protects your personal information when you visit www.thesilken.store or buy from us, wherever you live. Sipsister is responsible for your personal information. You can contact us at nutzup@outlook.com.

Information we collect

  • Information you give us: name, email address, shipping and billing address, phone number (if provided at checkout) and the content of any messages you send us.
  • Order information: the products you buy, order amounts and order history. Payment card details are processed directly by our payment providers; we never see or store your full card number.
  • Information collected automatically: IP address, approximate location, device and browser type, pages viewed, time spent on the store and how you got to it, collected through cookies and similar technologies.

How we use your information and why

  • To process and deliver your orders, handle refunds and provide customer support (to perform our contract with you).
  • To prevent fraud and keep our store secure (our legitimate interests and legal obligations).
  • To improve our store and understand how it is used (our legitimate interests or, where required by law, your consent).
  • To send you offers and news, only if you have agreed or where the law allows it. You can unsubscribe at any time with one click.
  • To comply with legal obligations, such as tax and accounting rules.

Sharing your information

We share personal information only with the service providers we need to run our store, under agreements that require them to protect it:

  • our e-commerce platform (Shopify);
  • payment processors;
  • shipping carriers and fulfillment partners that prepare and deliver your order;
  • analytics and advertising tools, only where allowed by law and by your cookie choices.

We may also share information when required by law or to protect our rights. We do not sell your personal information, and we do not share it for cross-context behavioral advertising without your consent where your law requires it.

International transfers

Our service providers may process your information in countries other than your own, including the United States. When we transfer personal information from the European Economic Area, the United Kingdom, Switzerland or other regions with transfer rules, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.

How long we keep your information

We keep order information for as long as necessary to fulfill your order and to meet legal, tax and accounting requirements, generally up to the period required by applicable law. We keep marketing information until you unsubscribe. We then delete or anonymize it.

Cookies

We use essential cookies to make the store work (for example, to keep items in your cart) and, where allowed or with your consent, analytics and marketing cookies. You can change your preferences through our cookie banner or your browser settings.

Your privacy rights

Depending on where you live, you may have the right to:

  • access the personal information we hold about you and receive a copy;
  • correct inaccurate information;
  • delete your information;
  • object to or restrict certain uses, including direct marketing;
  • withdraw your consent at any time, without affecting earlier processing;
  • receive your information in a portable format;
  • opt out of the sale or sharing of personal information and of targeted advertising;
  • not be discriminated against for exercising your rights.

These rights include those under the EU and UK General Data Protection Regulation (GDPR), the California Consumer Privacy Act as amended (CCPA/CPRA) and other US state privacy laws, Brazil's LGPD, Canada's PIPEDA, Australia's Privacy Act and similar laws worldwide.

To exercise any right, email us at nutzup@outlook.com. We may need to verify your identity before responding, and we will reply within the time required by your local law (usually within 30 days). You can also lodge a complaint with your local data protection authority.

Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and to act quickly if anything goes wrong.

Children

Our store is not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has given us personal information, contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the new version on this page with its updated date.

Contact

Sipsister · nutzup@outlook.com · www.thesilken.store