Refund Policy
Last updated: October 28, 2026
At Sipsister (www.thesilken.store) we stand behind the quality of our products. This policy explains how returns, refunds and cancellations work, so every order is handled in a clear and professional way.
90-day return period
If your product arrives damaged or in poor condition, or you wish to make a return, you have 90 days from the date of delivery to process it.
Return shipping
Return shipping is paid by the customer. The cost of sending the product back to us is the customer's responsibility, except where the applicable law of your country requires otherwise.
Conditions for a return
To be accepted, a return must meet these conditions:
- It is requested within 90 days of delivery.
- The product is returned complete, unused and in its original packaging, except when it arrived damaged or in poor condition.
- For damaged or poor-condition items, you send us photos of the product and the packaging when you open your request.
We do not accept returns or refunds that do not meet these conditions, that are based on unjustified reasons, or that show signs of misuse or abuse of this policy. This protects our customers and allows us to keep offering a professional service.
How to request a return
- Email us at nutzup@outlook.com with your order number, the email address used at checkout and the reason for your request (with photos if the item is damaged or in poor condition).
- We will review your request and reply within 2 business days with the return address and instructions. Please do not send any product back before receiving them.
- Ship the product back and send us the tracking number.
Refunds
Once we receive and inspect the returned product, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card provider, it may take an additional 5 to 10 business days to appear in your account.
Refunds cover the price of the product. Original shipping costs and return shipping costs are not refundable, except where the applicable law of your country requires otherwise. Refunds are issued in the currency of your original payment; we are not responsible for differences caused by exchange rates or bank fees.
Cancellations
You can cancel your order free of charge before it ships by emailing us at nutzup@outlook.com as soon as possible with your order number. Once your order has shipped, the return conditions above apply.
Your legal rights
This policy does not limit the mandatory rights you may have under the consumer laws of your country of residence (for example, the statutory right of withdrawal for consumers in the European Union, the United Kingdom and Switzerland, or statutory guarantees in Australia and New Zealand). Where those laws apply, they will be respected.
Payment disputes
If something is wrong with your order, please contact us first. We resolve most issues within 48 hours, which is usually faster than opening a dispute with your bank.
Contact
Sipsister · nutzup@outlook.com · www.thesilken.store